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Customer Care

Congratulations on the purchase of your new home. Besides being a place to hang your hat, your new home is more than likely your biggest (and best) investment. Our Customer Service Division is structured to address your concerns thru out your one-year warranty, answer warranty questions regarding warranty coverage and to provide you with knowledge to maintain your home.

Useful Information for Our Customers

Scald Guards

Most U.S. States now mandate some form of anti-scald measures in building codes.

 

Emergency Plan

Prepare an emergency plan for your family. Purchase fire extinguishers—one for the garage and for each floor of your home. Also, consider getting a safety ladder for your second floor—and know how to use it!

 

Maintenance Checklist

Protect your home and your investment by performing routine seasonal maintenance

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Hurricane Season - Are You Prepared?

Did you know that more than 35 million Americans live in regions most threatened by Atlantic hurricanes? Hurricane season began on June 1 and runs thru November.

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Need Help?
Please don’t hesitate to call or email my office (julia@emerald-homes.com, 804.674.5551, extension 17) with any questions or concerns that you may have regarding your home. If you prefer, please use the following online form to submit a warranty request.

Julia B Castillo
Senior Customer Service Coordinator
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Julia and Steve

Our customer service team, Julia & Steve
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Warranty Information

If you have questions regarding your warranty you can visit RWC's website or contact us.

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